It's also possible that Steve solved his problem through customer service after all. If you still have no luck locating the activation key, you will have to register as a CyberLink Member and submit a technical support form to ask for a new key. If Steve does answer here, he will be either very defensive of me accusing him of piracy for obtaining a Cyberlink product from torrent site OR he will be helpful and willing to help us help him _ it's either or with 'key' problems. These are all assumptions on my part of course and until we hear back from Steve, if we do, that's pretty much the end of this. He is now trying to get help through Cyberlinks forum because he knows that he can't go to customer service. This whole thing with Steve looks suspicious, either he got a bad key from a scammer, or he is knowingly using a key and product from a torrent site which isn't working. I could have got a bag of rocks in the mail and it wouldn't have made any difference to PayPal _ expensive lesson learned.Īnd as far as Steve is concerned, he never did say where he bought it from, it was assumed that he got his product direct from Cyberlink (not my assumption) and if that's the case, all he has to do is create a support ticket, and as you know, they will look after Steve. I called Adobe and the key was indeed bad and PayPal wouldn't do anything about it, even with proof from Adobe 'sorry, only covered for goods not received, not the quality of goods'.

A little while later I was locked out of the software. ADVERTORIAL Lets see together the newest CyberLink PowerDVD 19 in this quick tutorial review Thanks a lot to this company for its immense support on this. Which means that if Steve has a phony key, PayPal will say 'you have your key, it's not our problem that it's a phony key' With me it was Adobe Photo Shop, I received what looked like a proper installation disc, box and key. I've had first hand experience with PayPal outside of eBay, unless something has changed, PayPal will only cover goods not received, not the quality of goods. We'll need a lot more information though. Steve, did you look at the Q and A here?: Link: Also you may want to start your own topic (thread) and ask for help here. How did we get here? Steve never said that he bought it from a disreputable company just that he can't use it (with no details) and can't get his money back (I guess he waited too long - more than 30 days). They will cover some things that were not bought from eBay depending on the digital item, who and the speed in which the dispute was made.

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